j8de is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have as a j8de player.
j8de only collects personal data that is necessary for the specific purpose identified at the point of collection.
Your data is used only for the purposes for which it was collected and not repurposed without your consent or a lawful basis.
j8de applies technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure.
We are clear about what data we collect, why we collect it, and who we share it with. No hidden data practices.
Players have the right to access, correct, restrict, or delete their personal data subject to j8de's legal obligations.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, plus applicable legal minimum periods.
Summary: j8de collects personal data to operate a licensed online gaming platform for Malaysian players. We use your data to manage your account, process transactions, comply with legal obligations, and improve the platform. We do not sell your personal data to third parties. This policy explains everything in detail below.
This Privacy Policy ("Policy") describes how j8de ("j8de", "we", "us", "our") collects, uses, stores, discloses, and protects personal information relating to individuals ("you", "Player", "User") who access or use the j8de website at j8de.club and all associated services, including live casino, slots, sportsbook, arcade, jackpot, and account management features.
By registering an account or otherwise using j8de's services, you acknowledge that you have read and understood this Policy. j8de is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. Where j8de processes personal data, we do so as a data controller.
This Policy should be read in conjunction with j8de's Terms and Conditions. Capitalised terms not defined in this Policy have the meanings given to them in the Terms and Conditions.
j8de is the data controller in respect of personal data collected through the j8de platform. As data controller, j8de determines the purposes and means of processing your personal data. Where j8de engages third-party service providers to process personal data on its behalf, those providers act as data processors under j8de's instruction and are contractually bound to appropriate data protection obligations.
For any privacy-related queries, you may contact j8de's data privacy team at: support@j8de.club (plain text address — not a clickable link).
When you register a j8de account, we collect your full legal name, date of birth, residential address, email address, and mobile number. This data is essential to create and administer your account and to fulfil Know Your Customer (KYC) obligations.
For KYC and anti-money laundering (AML) compliance, j8de may collect copies of government-issued photo identification documents (such as a MyKad, passport, or driver's licence) and proof of residential address. Biometric data derived from identity verification processes (where applicable) is processed strictly for verification purposes only.
j8de collects information necessary to process deposits and withdrawals, including payment method details (e-wallet account references, bank account details, or crypto wallet addresses), transaction amounts, and transaction histories. j8de does not store full payment card numbers or card CVV/CVCs.
j8de logs all gaming activity on the platform, including game sessions, bet amounts, game outcomes, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access j8de, we automatically collect certain technical data including IP address, device type and identifiers, operating system, browser type and version, referral URLs, pages visited, and session timestamps. This data is collected via cookies, log files, and similar tracking technologies.
When you contact j8de's customer support team, we collect and retain records of those communications, including live chat transcripts, email correspondence, and any personal data you provide in the course of those interactions.
j8de collects personal data through the following means:
j8de uses personal data for the following purposes:
j8de processes personal data on the following legal bases:
j8de does not sell your personal data to third parties. We may share personal data with the following categories of recipients in the circumstances described:
All third-party service providers engaged by j8de who process personal data on j8de's behalf are contractually required to maintain appropriate technical and organisational security measures and to process personal data only in accordance with j8de's instructions.
j8de operates in a global environment and some of the third-party service providers with whom we share personal data may be located outside Malaysia. Where personal data is transferred internationally, j8de ensures that appropriate safeguards are in place to protect the data, which may include contractual protections, standard data protection clauses, or transfers to jurisdictions recognised as providing an adequate level of data protection.
j8de uses cookies and similar tracking technologies on the j8de platform to:
Essential cookies necessary for the operation of the j8de platform are placed automatically. Analytics and preference cookies are placed subject to your consent via j8de's cookie consent mechanism. You may manage cookie preferences at any time through your browser settings, although disabling certain cookies may affect platform functionality.
j8de retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with j8de's data disposal procedures.
Subject to applicable law and j8de's legal obligations, you have the following rights in relation to your personal data held by j8de:
Request a copy of the personal data j8de holds about you and information on how it is processed.
Request correction of inaccurate or incomplete personal data j8de holds about you.
Request deletion of your personal data where j8de no longer has a lawful basis for retention.
Request restriction of processing in certain circumstances while a dispute about accuracy or lawfulness is pending.
Request your personal data in a structured, commonly used, machine-readable format for transfer to another controller.
Object to processing based on legitimate interests, including profiling and direct marketing communications.
To exercise any of the above rights, contact j8de's data privacy team at support@j8de.club. j8de will respond to verified requests within 30 days. j8de may need to verify your identity before actioning a data rights request. Some rights may be limited where j8de is required by law to retain or continue processing your data.
j8de implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, access controls and authentication requirements for systems containing personal data, regular security assessments and penetration testing, and staff training on data protection obligations.
Whilst j8de takes data security seriously and applies industry-standard protections, no internet-based platform can guarantee absolute security against all threats. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, j8de will notify affected individuals and relevant authorities as required by applicable law.
The j8de platform is strictly for individuals aged 21 years and over. j8de does not knowingly collect personal data from persons under the age of 21. If j8de becomes aware that personal data has been collected from a person under the age of 21, that account will be suspended immediately and all associated personal data deleted, except to the extent that retention is required for regulatory reporting purposes. 21+
j8de may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or business operations. Material changes to this Policy will be communicated to registered Players via email notification to the registered address or via a prominent notice on the j8de platform prior to the effective date of the change.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the j8de platform following the effective date of any update constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.
For questions, concerns, or requests relating to this Privacy Policy or j8de's data processing practices, please contact j8de's data privacy team via:
j8de's customer support team handles privacy queries in English and Bahasa Malaysia. Response times via email are typically within two business days. Please mark your subject line clearly as "Privacy Policy Query" for fastest routing to the data privacy team.
Our support team is available around the clock to help with privacy queries, data access requests, or any account-related questions. Login to j8de and start a live chat today.
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